Support with PrestaShop is one of the main issues my clients bring up to me, not knowing where to get it or how much to pay for it. I would like to announce that we are now offering support for PrestaShop to everyone. In the past we just offered support for our existing clients, but we have felt it is time to make the move to start offering support packages to everyone.
This is something that I have asked myself too, why would we want to deal with the absolute worst aspect of programming. But I always come back to the same thought, we are problem solvers and love to solve problems. Having worked with PrestaShop so long, we know all of the ins-and-outs of development with it. We know version specific bugs, we are basically know it all’s about PrestaShop. We have been providing support on the PrestaShop forum for years, so more than likely anything you experience, we have seen before and know how to correct.
I almost forgot to mention that we are a PrestaShop certified agency as well. That means we uphold the highest standards of customer support and the highest standards of quality in our coding as well. We are actually one of the only certified agencies that offers end merchant support.
Why Chose Us?
We think the choice should be pretty simple, but that is us. The main reasons are that we offer the lowest cost support plans and we have the best customer service. Some of our competitors only offer support for a few hours a day. We offer support for 24 hours a day 7 days a week. We understand the implications if your payment gateway goes down on Black Friday and what that can mean to your sales. At the same time our plans are all inclusive. What that means is some company just offer “support” that does not include any development or any custom coding. We look at it all the same. You are our client and you have bought time from us. If you want something custom coded and it can be accomplished in the time of your support package we will do it. If you want us to upload products, sure. If you are lonely and just want to talk on the phone, we can do that as well.
Take a look at our support plans, if you see one that might fit your needs feel free to contact us and ask us questions about it. Or if you do not see anything that fits your needs, contact us, let us know what you need. We have several clients with custom support plans that include everything from server monitoring to server deployment. You can view our support plans here.
About the Author: Lesley Paone
Lesley has worked in e-commerce for over a decade, and is the founder of dh42. Starting out with PrestaShop and brancing out into other platforms like Shopify. He loves all things e-commerce and loves a challenge, in his spare time he helps moderate several forums on SEO, e-commerce, as well as the PrestaShop forum. If you have any questions for him about any of his articles just use our contact form to contact him.