thirty bees Support
Are you having issues with your thirty bees site, or need someone to call when you have a question or a bug? You could post to the thirty bees forum and hope for an answer or a fix. Or, you can let us support your thirty bees shop. We are experts in all aspects of thirty bees development and troubleshooting issues related with thirty bees. dh42 was one of the companies that founded thirty bees, and brought it to the popularity it is today. There are no developers that know the thirty bees framework better than we do, we wrote most of it.
How our thirty bees support works
We offer a wide variety of plans, our lowest plan features 2 hours of support, the hours in all of our plans are valid for one year from purchase date or until you use all the included hours. Unlike other companies our plans do not have limits on how many hours or incidences you can use in a month. By purchasing a plan you are moved to the front of the line when you need support. We typically have most support requests closed within the first 24 hours. Our ticket system allows you to submit tickets 24 hours a day, 7 days a week unlike our competitors. We also support all versions of PrestaShop as well, if you have an older version and need support, no problem. Our developers wrote thirty bees since it was forked from PrestaShop, we are familiar with all thirty bees versions for that simple fact.