PrestaShop Support

Are you having issues with your PrestaShop site, or do you need someone to call when you have a question or a bug? You could post to the PrestaShop forum and hope for an answer or a fix. Or you could sign up for one of PrestaShop’s support packages and deal with their limitations and slow responses. Or, you can let us support your PrestaShop store. Our developers are experts in working with PrestaShop and supporting issues a site owner might have. We have over 10 years of experience developing, customizing, launching, and supporting PrestaShop websites. The lead developers at dh42 are also the primary moderators of the official PrestaShop support forums. Since our founding, we have supported over 1,500 PrestaShop stores, and over 50,000 stores use our free modules.

How our PrestaShop support works

We offer a wide variety of plans; our lowest level plan features 2 hours of support. The hours in all of our plans are valid for one year from the purchase date or until you use all the included hours. Unlike other companies, our plans do not limit how many hours or incidences you can use in a month. By purchasing your support plan before you need it, you can rest assured that you have our developers on call when an issue arises. We typically have most support requests closed within the first 24 hours. Unlike our competitors, our ticket system allows you to submit tickets 24 hours a day, 7 days a week. We support all versions of PrestaShop as well. Our developers have worked with PrestaShop for years; we are familiar with all PrestaShop versions. It is not an issue if you have an older version and need support; our team has supported PrestaShop versions back to 1.2.

With our PrestaShop Support, you can:

  • Upgrade your site
  • Enhance the performance of your PrestaShop site
  • Install and test PrestaShop modules
  • Develop custom PrestaShop modules
  • Load test your PrestaShop site
  • Audit your PrestaShop site’s SEO
  • Fix PrestaShop bugs
  • Fix PrestaShop errors
  • Plus more

PrestaShop Support Plans

Basic PrestaShop Support Plan


2 hours of support
Get Support

Essential PrestaShop Support Plan


4 hours of support
Get Support

Advanced PrestaShop Support Plan


10 hours of support
Get Support

Professional PrestaShop Support Plan


20 hours of support
Get Support

Frequently Asked Questions

No, our plans are not monthly. You purchase the a time block and you have up to one year to use the time. We have many clients that purchase time blocks and do not use them right away, they keep them just in case an issue comes up with their shop.
We respond to most requests within 2 hours. Most of the times with our response is letting the client know that the issue is fixed. Some issues do take longer to fix than that, especially custom work, so we cannot guarantee that your issue will be solved that quickly.
When you run out of time and email will be sent to you. You can then purchase more time to top up your account at a discounted price.
We bill our time against the time in your account in 6 minute increments. We do not have a minimum charge like most companies, if a task takes 12 minutes, we bill for 12 minutes, not a half hour.
In your account you can track the used time and unused time on your time page. You can see the time per task and the time remaining in your account. account time
The time in your account expires one year after purchase. So you can purchase time today and have a safety net when you need it.
We are based out of Nashville Tennessee in the United States. But we have employees all over the world, namely the UK, Italy, Germany, Turkey, and Japan. We do not use Indian contractors for our development work.