Are you having issues with your PrestaShop site, or do you need someone to call when you have a question or a bug? You could post to the PrestaShop forum and hope for an answer or a fix. Or you could sign up for one of PrestaShop’s support packages and deal with their limitations and slow responses. Or, you can let us support your PrestaShop store. Our developers are experts in working with PrestaShop and supporting issues a site owner might have. We have over 10 years of experience developing, customizing, launching, and supporting PrestaShop websites. The lead developers at dh42 are also the primary moderators of the official PrestaShop support forums. Since our founding, we have supported over 1,500 PrestaShop stores, and over 30,000 stores use our free modules.
How our PrestaShop support works
We offer a wide variety of plans; our lowest level plan features 2 hours of support. The hours in all of our plans are valid for one year from the purchase date or until you use all the included hours. Unlike other companies, our plans do not limit how many hours or incidences you can use in a month. By purchasing your support plan before you need it, you can rest assured that you have our developers on call when an issue arises. We typically have most support requests closed within the first 24 hours. Unlike our competitors, our ticket system allows you to submit tickets 24 hours a day, 7 days a week. We support all versions of PrestaShop as well. Our developers have worked with PrestaShop for years; we are familiar with all PrestaShop versions. It is not an issue if you have an older version and need support; our team has supported PrestaShop versions back to 1.2.
With our PrestaShop Support, you can:
- Upgrade your site
- Enhance the performance of your PrestaShop site
- Install and test PrestaShop modules
- Develop custom PrestaShop modules
- Load test your PrestaShop site
- Audit your PrestaShop site’s SEO
- Fix PrestaShop bugs
- Fix PrestaShop errors
- Plus more