Are there things about your BigCommerce site you want changed? Or maybe you or another developer have broken something that needs fixing. These scenarios are perfect for our BigCommerce support packages. We are on call for when you run into an issue with your site that needs quick attention. Whether you are needing a new theme installed and configured, a theme upgraded, or new functionality added to a theme, our team of developers can handle it. Let our US based team of developers provide the BigCommerce Support your company needs. We will keep your shop operational and running flawlessly all year.
How our BigCommerce support works
We offer a wide variety of plans; our lowest level plan features 2 hours of support. The hours in all of our plans are valid for one year from the purchase date or until you use all the included hours. Unlike other companies, our plans do not limit how many hours or incidences you can use in a month. By purchasing your support plan before you need it, you can rest assured that you have our developers on call when an issue arises. We typically have most support requests closed within the first 6 hours. Unlike our competitors, our ticket system allows you to submit tickets 24 hours a day, 7 days a week. We support all types of BigCommerce sites as well. Our developers have worked with BigCommerce for years; we are familiar with what can be accomplished with the platform and its limitations.
BigCommerce support packages include:
- Fix Theme Bugs
- Install a new theme
- Upgrade your current theme
- Enhance the performance of your BigCommerce site
- Install and test BigCommerce Apps
- Develop custom BigCommerce Apps
- Audit your Bigcommerce store’s SEO
- Change BigCommerce theme functionality
- Redesign parts of your BigCommerce site
- Plus more